Customer Service Legal Assistant
Company: Rubenstein Law, P.A.
Location: Miami
Posted on: February 18, 2026
|
|
|
Job Description:
Job Description Job Description Company Overview Rubenstein Law
has been getting justice for personal injury victims since 1988.
Founder Robert Rubenstein and CEO Nicole Armstrong have grown
Rubenstein Law to over 50 Attorneys, including 20 Partners, 12
board-certified litigators, and over 400 supporting professionals.
Today, Rubenstein Law is recognized as a premier name in Personal
Injury, representing clients in a variety of case claims, including
auto injuries, slip and fall injuries, catastrophic injuries,
premise liability, medical malpractice, child & birth injury,
motorcycle accident cases, and traumatic brain injury (TBI) cases.
Rubenstein Law's Mass Tort division represents clients nationwide
in defective products, dangerous drugs, and chemical cases. With a
strong reputation for success and billions of dollars won for
clients, Rubenstein Law continues to grow to meet the needs of
victims nationally. As the Firm expands, Rubenstein Law is
committed to providing every single client with the excellent care
and attention that has built the Firm's reputation and success. Job
Summary The Customer Service Specialist is responsible for
assisting our clients with any questions or concerns they may have
regarding their cases. They ensure the utmost level of service and
client satisfaction and are a crucial part of our firm.
Responsibilities and Duties Answer and manage incoming calls,
emails, etc. while providing excellent client care and focus;
ability to assess client needs and provide the correct answer,
path, or method for a positive client experience. Strive to meet
and go above personal and team targets, goals, and quotas. Aim for
client resolution and return. Record and organize client
interactions and profile/account changes. Ability to resolve
problems by clarifying the client's complaint; determining the
cause of the problem; selecting and explaining the best solution to
solve the problem; following up to ensure resolution. Conduct
prompt, thorough, and fair investigation by obtaining relevant
facts to determine coverage, origin, and extent of losses. Keep
clients and others informed about their case status with clear,
timely and accurate written/oral communications. Qualifications and
Skills Excellent verbal and written communication skills. Previous
experience in customer support, client services, sales, or a
related field. Ability to tackle multiple client scenarios at once.
Excellent time management and prioritization skills. Ability to
answer the phone, listen actively, relay information, and type
necessary details simultaneously. Basic computer skills and
experience with tracking and recording call information, filing
documents, or updating client profiles/accounts. Bilingual
(English/Spanish) required. (Monday- Friday: Shift Options - 9am -
6pm OR 1 pm - 9 pm) Benefits Paid Time Off (PTO) plus 7 paid
holidays Staff Bonuses Medical Benefits (Health, Dental, Vision,
STD & LTD, and other medical coverages) Employee Assistance
Programs Group and Optional Life Insurance 401(k) with company
matching Powered by JazzHR DJkHm8YmRQ
Keywords: Rubenstein Law, P.A., Doral , Customer Service Legal Assistant, Legal , Miami, Florida
