Shore Excursion Manager (Royal Caribbean International)
Location: Miami
Posted on: April 23, 2024
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Job Description:
At Royal Caribbean International, we believe that great
vacations begin with great employees! As a leader in the cruise
industry, Royal Caribbean International is continuously expanding
and seeking dynamic, energetic, experienced professionals to join
our team. With our innovative fleet of twenty-one ships visiting
five continents, each offering adventurous ways to explore the
globe, this could be a great opportunity to let your career set
sail.
The Shore Excursion Manager is responsible for the operational
management of all Shore Excursion team members. Shore Excursion
Manager possess a keen understanding of the importance of
exceptional service to ensure complete guest and team satisfaction
while providing strong leadership to all team members. He/she
demonstrates excellent training, leadership development and
recognition skills with all Shore Excursion Staff, and maintains a
strong floor presence; ensuring team members deliver exceptional
customer service to guests through flawless and consistent
execution of their responsibilities.
Career snapshot:
* Monitors shore excursion operations and ratings for quality
assurance.
* Provides guest services with regard to tour sales, refunds,
complaints, and general port and ship information.
* Manages the financial aspects of the assigned shore excursion
program, including the successful identification of expense
reduction through cost control.
* Coaches, manages staff to ensure that workstations, work areas,
equipment and overall operations are working efficiently. Operates
and manages staff operations of computer systems.
* Collaborates with Hotel Director and Cruise Director to ensure
shore excursion programming is receiving top billing within the
first 48 hours of each voyage as well as establish a tactical plan
with the Cruise Director to promote certain tours where sales
opportunities lay.
Keywords: , Doral , Shore Excursion Manager (Royal Caribbean International), Executive , Miami, Florida
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